Service Charges in Social Housing

Webinar - Thursday 8th December 2016 - starting at 2.00pm

This webinar gives an introduction and overview of service charges in social housing and is fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities in England introducing them in the ‘noughties’ and in Wales from 2015. Across the United Kingdom the rolling out of Universal Credit is having an impact on benefit entitlement for service charges.

This webinar is suitable for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for councillors, board members, housing managers, finance staff, tenant representatives, members of the service charges team with limited experience and others who realise that an understanding of service charges can place them at an advantage! The webinar looks at:

  • How service charges work in housing associations and local authorities
  • How service charges work for tenants and leaseholders
  • How service charges are calculated
  • How to de-pool service charges
  • Eligibility of service charges for housing benefit / universal credit

The presenter will be Adrian Waite who has experience of calculating and un-pooling service charges for housing associations and local authorities.

The webinar will start at 2.00pm and last for between 1½ and 2 hours.

After the webinar attendees will be provided with a copy of the presentation used and a briefing paper.

For more information on how our webinars work please click HERE

To make a booking please click here:

Council Flats at China Walk in Lambeth. Service charges are often a significant issue in managing flats.

Information Note:

This webinar has now been held. If you would like to enquire when an update will be held, please contact Adrian Waite at or 017683-51498.

More Information on Service Charges:

For more information about our seminars on service charges in England, please click HERE

For more information about our seminars on service charges in Wales, please click HERE

For more information about in-house training in service charges, please click HERE

For more information about management consulting advice and assistance with service charges, please click HERE

For more information about our book 'All You Want to Know about Service Charges in Social Housing', please click HERE

To view our briefing papers on service charges, please click HERE

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