All You Want to Know about Service Charges 2018 - Publication

This book is designed to give an introduction and overview to service charges in social housing and is fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities in England introducing them in the ‘noughties’. Financial constraints and proposals for the future funding of supported housing are leading many local authorities and housing associations to look at reviewing their approach to service charges. It appears from the global accounts of registered providers that most housing associations are under-recovering service charges by about 20% and the situation in local authorities is similar.

The book addresses the following questions:

  • How do Service Charges work in Housing Associations and Local Authorities, and for Leaseholders and Tenants?
  • How are service charges calculated?
  • How to de-pool service charges?
  • When are service charges eligible for housing benefit / universal credit?
  • How to ensure excellent customer service?

This book is designed for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for councillors, board members, housing managers, finance staff, tenant representatives, members of the service charges team who have limited experience and others who realise that an understanding of service charges can place them at an advantage!

This book is excellent value at £30 plus £3.25 postage and packing. It includes 100 pages and was published in 2018. To order a copy please click the 'order now' button below.

(Please note that you can pay by debit or credit card. To do so, please select 'paypal' from the payment options).

Price: £30.00

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