All You Want to Know about Service Charges in Social Housing in Wales 2019


This book is designed to give an introduction and overview to service charges in social housing in Wales and is fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities and stock transfer associations in Wales introducing them more recently. Service Charges have also been introduced in Scotland and England. Financial constraints and proposals for the future funding of supported housing at UK level have led many local authorities and housing associations to look at reviewing their approach to service charges. It appears that most housing associations and local authorities are under-recovering service charges.

This book is suitable for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for people including councillors, board members, housing managers, legal staff, finance staff, tenant representatives and members of the service charges team with limited experience!

The book addresses the following questions:

  • How do Service Charges work in Housing Associations and Local Authorities and for Leaseholders and Tenants?
  • How are service charges calculated?
  • How to de-pool service charges?
  • When are service charges eligible for housing benefit / universal credit?
  • Service Charge issues and how to ensure excellent customer service?

This book is excellent value at £30 plus £3.25 postage and packing. It includes 100 pages and was published in 2019. To order a copy please click the 'order now' button below.

(Please note that you can pay by debit or credit card. To do so, please select 'paypal' from the payment options).

Price: £30.00

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