Independence...Integrity...Value

All You Want to Know about Service Charges in Social Housing

Seminar

The session that was due to be held in Leeds on 2nd June 2020 has now been postponed because of the coronavirus pandemic. We hope to re-arrange it later in the year. If you would like further information, please contact adrian.waite@awics.co.uk

We are holding our 2020 series of seminars on ‘All You Want to Know about Service Charges in Social Housing’ between February and October 2020. This seminar gives an introduction and overview to this important subject and is fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities in England introducing them following rent restructuring in 2002. Financial constraints are leading many local authorities and housing associations to look at reviewing their approach to service charges. It appears from the global accounts of registered providers that most housing associations are under-recovering service charges by about 12% and the situation in local authorities is similar. This seminar is suitable for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for people including councillors, board members, housing managers, legal staff, finance staff, tenant representatives and members of the service charges team with limited experience!

What the Session Covers:

  • How do Service Charges work in Housing Associations and Local Authorities and for Leaseholders and Tenants?
  • How are service charges calculated?
  • How to de-pool service charges?
  • When are service charges eligible for housing benefit / universal credit?
  • Service Charges in Flats
  • Service Charges in Supported Housing
  • Service Charge issues and how to ensure excellent customer service?

The session is accompanied by a very useful 100-page book that is designed for reference after the session entitled: “All You Want to Know about Service Charges in Social Housing 2020”

Delegate fees: The cost of this seminar in London is £260 plus VAT making a total of £312. However, there is a £20 discount for people who book a month or more in advance making the cost £240 plus VAT making a total of £288. The cost of this seminar in Leeds is £210 plus VAT making a total of £252. However, there is a £20 discount for people who book a month or more in advance making the cost £190 plus VAT making a total of £228.

Venues and Dates:            

  • London: Novotel Hotel, Waterloo – 18th February 2020
  • North: Novotel Hotel. Leeds – 2nd June 2020
  • London: Novotel Hotel, Waterloo – 6th October 2020

To view or download a copy of our brochure, please click here

To make a booking, please click here

flats_1

Flats at Wigan Borough Council. Service costs and charges are usually relatively high and complex in flats.

Brochure and Booking Form

To view or download a copy of our brochure and booking form, please click here.

Other Information about Service Charges

For information about in-house training in service charges, please click HERE

For information about management consulting advice and assistance with service charges please click HERE

For further information about our publication 'All You Want to Know about Service Charges in Social Housing' please click HERE

For briefing papers on service charges, please click HERE

Note: Cookies are used on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies. Read more about our cookie policy

Copyright © 2020 AWICS. Website by Web Industry