Performance Management

Aim

This course provides attendees with the information that they need to set targets and to monitor performance within projects.

Content

This course will include coverage on:

What is meant by performance Performance Management and Monitoring Corporate Governance and Regulation Corporate Leadership and Visioning Member/Officer Relations How to set expectations and measure them How to ensure good conduct How to handel difficult conversations with customers and employees

Outcomes

Attendees will have a greater understanding on how to set performance targets, monitor how well they are met and ways of dealing with underperorming staff.

Who Should Attend

Anyone responsible for managing teams of employees who needs to set realistic targets and be capable of accessing how well they are met.