Essentials of Benchmarking

In-House Training


Benchmarking is the practice of conducting a systematic comparison of the operations and performance of your unit / organisation with the operations and performance of other designated units / organisations. It can form the basis for improvements in products, processes and performance. The objective is to drive improvement and increase efficiency and optimise value for money.


This course will include coverage on:

  • Types of Benchmarking
  • Types of Benchmarking Partner
  • Uses of Benchmarking
  • Implementing a Benchmarking Exercise
  • Stage One - Deciding What To Benchmark
  • Stage Two - Identifying Benchmarking Partners
  • Stage Three - Gathering Information
  • Stage Four - Analysing That Information
  • Stage Five - Implementing The Findings


Attendees should be able to identify potential indicators to identify performance and ways in which this data can be collated and analysed to give a guide to success.

Who Should Attend

This workshop is aimed at staff in organisations including local government, housing associations, voluntary bodies and in the public sector who need to understand benchmarking and how to conduct a benchmarking exercise.

Adrian Waite presenting an in-house training session at Rochdale Boroughwide Housing

Our in-house training sessions are delivered at the client's premises or another venue arranged by the client.

All our in-house training sessions are tailored to the needs of the individual client. This includes using local data to illustrate the points and emphasising matters that are of interest locally.

Most of our in-house training sessions are for a day, but there are half-day and evening options available.

To download a copy of our brochure, please click HERE

To find out what feedback we have received from people who have already attended our courses, please click HERE

For more information about in-house training or to arrange a session, please contact Adrian Waite at 017683-51498 or

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