You know how you feel when you receive poor service. You probably decide to complain to a higher authority – but more likely you tell everyone and go elsewhere whenever possible. We all recognise that service standards have declined. And yet good customer care best practice costs no more - consequently the impact on time saved (and hence margins) together with the working environment has a tremendously positive effect.
This course will include coverage on:
Delegates will have a greater understanding of how they can handle the needs of customers to ensure they have a positive experiance when communicating with your staff.
Those who have to directly deal with customers in any way to ensure customers experiances with your company are positive.