Seminars - February to November 2016

We are holding our seminars on ‘All You Want to Know about Service Charges in Social Housing’ between February and September. These seminars are designed to give an introduction and overview to this important subject and are fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities in England introducing them in the ‘noughties’. In Wales, local authorities have introduced service charges as part of the Welsh government’s new rent policy. The rolling out of Universal Credit is having an impact on benefit entitlement for service charges.

These seminars are suitable for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for councillors, board members, housing managers, legal staff, finance staff, tenant representatives, members of the service charges team with limited experience and others who realise that an understanding of service charges can place them at an advantage!

What the Session Covers:

The session will answer the following questions:

  • How do Service Charges work:
    • In Housing Associations and Local Authorities?
    • For Leaseholders and Tenants?
  • How are Service Charges calculated?
  • How to de-pool service charges?
  • Legal obligations, accounting guidance and good practice
  • When are service charges eligible for housing benefit?
  • How to ensure excellent customer service?

The sessions in London focus on the situation in England and the session in Cardiff focuses on the situation in Wales. The sessions are accompanied by a very useful 100 page book that is designed for reference after the session entitled:

“All You Want To Know About Service Charges in Social Housing 2016”

Venues and Dates:

London: Novotel Hotel, Waterloo - 16th February 2016

North: Novotel Hotel, Leeds - 24th February 2016

Wales: Novotel Hotel, Cardiff - 6th September 2016

London: Novotel Hotel, Waterloo - 13th September 2016.

North: Novotel Hotel, Leeds - 8th November 2016

Information Note

This is the 2016 series of seminars on service charges in social housing. We are now running our 2017 series of seminars.

For information about seminars in England, please click HERE

For information about seminars in Wales, please click HERE

Brochure and Order Form

You can download the brochure and order form by clicking below:

Download English brochure (pdf)

Download Welsh brochure (pdf)

Flats at Wornington Green, Kensington, London.

There are often more issues with service charges in flats.

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