Social Landlord staff, charged with managing rent arrears, must ensure that rent arrears levels are controlled, especially in the current economic climate when tenants are often struggling financially. Landlords are facing the risk of unprecedented rent arrears, with a knock-on effect on capital house building projects as well as the quality of ongoing service provision. As the Chartered Institute of Housing has said:
“There has never been a more challenging time to be a social landlord: the roll out of universal credit, welfare reforms and the rent reduction from April 2016 continue to put financial pressure on landlords and tenants alike. More than ever, landlords need to ensure that their core services - especially income management - are efficient, effective and fit for purpose in this new operating landscape.”
This course examines the causes of arrears It outlines an interventionist approach and strategy designed to prevent arrears. This includes advocating on behalf of tenants, dealing effectively with arrears repayment arrangements and monitoring of these to minimise the need for legal action.
The course considers how landlords can address the six core commitments of the Chartered Institute of Housing Charter for Income Management:
It also considers the following:
The course helps participants to understand the importance of a rent arrears strategy and the management of supportive services. It will help in the development of an understanding of how to work proactively as a landlord to prevent and minimise arrears. It also examines the legal framework for arrears management.The course considers:
By the end of this course delegates will:
Who Should Attend
This course is suitable for
The course should also be of interest to those staff employed by councils or housing associations and the voluntary sector who are charged with providing benefits and money advice.
For further information about an in-house session of 'Management of Rent Arrears' please contact Adrian Waite at firstname.lastname@example.org or on 017683-51498
Adrian Waite presenting an in-house training session at Rochdale Boroughwide Housing
Our in-house training sessions are delivered at the client's premises or another venue arranged by the client.
All our in-house training sessions are tailored to the needs of the individual client. This includes using local data to illustrate the points and emphasising matters that are of interest locally.
Most of our in-house training sessions are for a day, but there are half-day and evening options available.
To download a copy of our brochure, please click HERE
To find out what feedback we have received from people who have already attended our courses, please click HERE
For more information about in-house training or to arrange a session, please contact Adrian Waite at 017683-51498 or email@example.com