All You Want to Know about Service Charges in Social Housing 2018


February 2018

We are holding the first of our 2018 series of seminars on ‘All You Want to Know about Service Charges in Social Housing’ on 27th February 2018. These seminars are designed to give an introduction and overview to this important subject and are fully up to date with all developments.

Service charges are an integral part of landlords’ work in financing value for money services and sustaining customer satisfaction. They have always been relatively complex but with increased financial challenges and legal and financial complexity there is an increased need to understand how service charging works.

Housing Associations have traditionally levied service charges with most local authorities in England introducing them in the ‘noughties’. Financial constraints and proposals for the future funding of supported housing are leading many local authorities and housing associations to look at reviewing their approach to service charges. The rolling out of Universal Credit is having an impact on benefit entitlement for service charges.

According to the Homes & Communities Agency, Service Charges income in English housing associations fell short of service charge costs by £300million (20%) in 2016, a wider margin than was the case in 2015. This represents a significant cost that could be avoided if full recovery of service costs could be achieved as is regarded as best practice. The situation in local authorities is similar.

These seminars are suitable for people who are not experts in service charges, but who need to understand the basics and achieve an overview of what is going on. It is suitable for councillors, board members, housing managers, legal staff, finance staff, tenant representatives, members of the service charges team with limited experience and others who realise that an understanding of service charges can place them at an advantage!

What the Sessions Cover:

  • How do Service Charges work in Housing Associations and Local Authorities and for Leaseholders and Tenants?
  • How are service charges calculated?
  • How to de-pool service charges?
  • When are service charges eligible for housing benefit / universal credit?
  • Service Charges in Supported Housing
  • Service Charge issues and how to ensure excellent customer service?

The sessions are accompanied by a very useful 100-page book that is designed for reference after the session entitled: “All You Want to Know about Service Charges in Social Housing 2018”

The cost of this seminar is £250 plus VAT making a total of £300. However, there is a £20 discount for people who book a month or more in advance making the cost £230 plus VAT making a total of £276.

Venues and Dates:

London: Novotel Hotel, Waterloo - 27th February 2018

To view or download a copy of our brochure, please click HERE

To make a booking, please click HERE

Flats at Cressingham Gardens, Lambeth. Service Charges are usually higher in flats and supported housing than in other houses.

Brochure & Order Form

To view or download our brochure and order form, please click HERE

Other Information about Service Charges

For information about our seminar: 'All You Want to Know about Service Charges in Social Housing in Wales' please click HERE

For information about in-house training in service charges, please click HERE

For information about management consulting advice and assistance with service charges please click HERE

For briefing papers on service charges, please click HERE

For information about our publication: 'All You Want to Know about Service Charges in Social Housing', please click HERE

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