Training Course on the Essentials of Customer Care Aim You know how you feel when you receive poor service. You probably decide to complain to a higher authority – but more likely you tell everyone and go elsewhere whenever possible. We all recognise that service standards have declined. And yet good customer care best practice costs no more - consequently the impact on time saved (and hence margins) together with the working environment has a tremendously positive effect. Content This course will include coverage on: The benefits and potential return on customer care best practice Developing a Customer Charter for your department Achieving a total customer / client focus, and a continuous improvement culture Building relationships and lasting ‘partnerships’ What are our objectives and our customers? Measurement and performance indicators Turning complaints systems into opportunities Customer Care skills, and handling difficult situations Being assertive with empathy Be different, be better
Outcomes Delegates will have a greater understanding of how they can handle the needs of customers to ensure they have a positive experiance when communicating with your staff. Who Should Attend Those who have to directly deal with customers in any way to ensure customers experiances with your company are positive. | Customised Course We are able to customise all of our in house courses to focus on your own needs. Simply Contact Us to get more information on how we can do this and to place a booking.
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