AWICSTrainingServicesInformationInternationalBlogContactBook shop
 

NATIONAL HOUSING FEDERATION CONFERENCES ON SERVICE CHARGES

 

The National Housing Federation held a conference on Service Charges in Manchester on 2nd & 3rd December 2013 which I attended as a speaker. My two sessions were entitled:

·         Ensuring Excellent Customer Service

·         The Supported Housing World

 

The conference was also held in London in September at which I spoke on:

·         How to calculate and apportion service charges effectively

 

Copies of my presentations can be downloaded by clicking on the titles (below):

I prepared a briefing paper on Supported Housing and Universal Credit to accompany my presentation that can be downloaded by clicking HERE 

 

Other speakers at the conference addressed the following subjects:
  • Can you future proof your systems to deal with Universal Credit and benefit changes?
  • Standards in service charge recoupment and issues resolution
  • How to undertake effective consultation before major works - processes for section twenty
  • Managing Mixed Blocks - Leasehold and rented challenges
  • Case study on de-pooling service charges for tenants - challenges and successes
 A copy of my notes on these presentations can be downloaded from HERE
 

China Walk Estate in  Lambeth