National Housing Federation Conferences on Service Charges

The National Housing Federation held a conference on Service Charges in Manchester on 2nd & 3rd December 2013 which I attended as a speaker. My two sessions were entitled:

• Ensuring Excellent Customer Service
• The Supported Housing World

The conference was also held in London in September at which I spoke on:

• How to calculate and apportion service charges effectively

Copies of my presentations can be downloaded by clicking on the titles (below):

• How to calculate and apportion service charges effectively
• Ensuring Excellent Customer Service
• The Supported Housing World

I prepared a briefing paper on Supported Housing and Universal Credit to accompany my presentation that can be downloaded by clicking HERE

Other speakers at the conference addressed the following subjects:

• Can you future proof your systems to deal with Universal Credit and benefit changes?
• Standards in service charge recoupment and issues resolution
• How to undertake effective consultation before major works - processes for section twenty
• Managing Mixed Blocks - Leasehold and rented challenges
• Case study on de-pooling service charges for tenants - challenges and successes

A copy of my notes on these presentations can be downloaded from HERE